Welcome to the Duravit Bathroom Shop FAQ page. We’ve compiled answers to the most common questions about our premium bathroom furniture, delivery services, and customer care. Whether you’re a homeowner planning a renovation or an interior designer working on a project, we’re here to make your experience seamless.

Product Information

What types of bathroom furniture do you offer?
Our premium collection includes bathroom cabinets, storage solutions, vanity units, mirror cabinets, and complete furniture sets. We carry exclusive ranges like Britton, Brooklyn Designer, and Burlington, with options from space-saving cloakroom units to luxurious countertop vanities.
Do your bathroom mirrors include shaver sockets?
Yes, we offer specialized Bathroom Mirrors with Shaver Socket as well as innovative Bluetooth Bathroom Mirrors for modern bathrooms. These can be found in our mirror section.
Are your furniture packs customizable?
Our Bathroom Furniture Packs and Sets are carefully curated combinations, but we’re happy to discuss custom solutions. Please contact our Sheffield team for special requests.

Delivery & Shipping

What are my delivery options?
We offer two premium shipping services:
1. Standard Shipping (10-15 business days via DHL/FedEx) – £12.95 flat rate
2. Free Shipping (15-25 business days via EMS) – for orders over £50
How long does order processing take?
All orders are processed within 1-2 business days at our Sheffield warehouse before dispatch. You’ll receive tracking information once your premium bathroom furniture is on its way.
Do you ship to my country?
We ship globally through our premium courier partners, though some Asian regions and remote locations may have restrictions. Contact us at [email protected] to confirm delivery to your address.
How is my furniture packaged for delivery?
Every piece from our Britton collections to cloakroom vanity units is expertly packaged at our Sheffield facility using premium protective materials to ensure safe transit.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. To initiate a return, please email our Sheffield customer service team at [email protected] with your order details.
What if my item arrives damaged?
In the rare event of damage during transit, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund.

Payment & Accounts

What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, JCB, and PayPal for secure transactions worldwide.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend PayPal for international orders.

Customer Service

How can I contact your team?
Our Sheffield-based customer service team can be reached at [email protected]. We typically respond within 1 business day.
Where is your company located?
Duravit Bathroom Shop operates from our headquarters at 50 Edward St, Sheffield, GB S3D 1HZ, where all orders are carefully packaged and dispatched.

Didn’t find your question answered here? Our dedicated team is always ready to assist with your premium bathroom furniture needs. Contact us at [email protected] for personalized support.

At Duravit Bathroom Shop, we don’t just deliver bathroom furniture – we deliver the foundation for your perfect bathroom sanctuary.