At Duravit Bathroom Shop, we combine premium designer bathroom solutions with exceptional customer service. Our shipping and returns policies reflect the same attention to detail found in our curated collections like the elegant Britton Shoreditch Range and innovative Bluetooth Bathroom Mirrors.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to deliver your Brooklyn Designer Bathroom Furniture or other premium items:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking
  • Ideal for larger items like Bathroom Furniture Packs

Delivery Note: For large items such as Cloakroom Vanity Units or Bathroom Furniture Sets, please inspect packages for visible damage before signing. Note any concerns on the delivery receipt and photograph immediately.

International Shipping

We ship worldwide (excluding Asia and certain remote regions). International customers should be aware:

  • Customs duties and taxes are the responsibility of the recipient
  • Delivery times may vary based on local customs processing
  • All orders are shipped from our Sheffield warehouse

Returns & Exchanges

We want you to be completely satisfied with your Burlington Bathroom Furniture or other purchases. Our 15-day return policy ensures peace of mind when selecting your perfect bathroom solution.

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unused, in original packaging with all accessories
  • Proof of purchase required (order number or receipt)
  • Customer responsible for return shipping costs unless item is defective

Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns on:

  • Cosmetic & Shaving Mirrors
  • Bathroom Mirrors with Shaver Socket (unless defective)
  • Custom-configured items like specific Countertop Vanity Units
  • Made-to-order Bathroom Furniture Sets

Step-by-Step Return Process

1. Contact Our Team

Email [email protected] within 15 days of receiving your order. Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Duravit Bathroom Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [e.g., Britton MyHome Range Bathroom Cabinet]
– Product Code/SKU: [If available]
– Quantity: [Number of items]
– Reason for Return: [Please specify – e.g., incorrect item, damaged, changed mind]

I confirm the item is unused, in original packaging, and meets return requirements.

[Your Full Name]
[Your Contact Number]
[Your Email Address]

2. Receive Authorization

We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.

3. Package Your Item

Securely repackage your Chatsworth Bathroom Furniture or other item in its original packaging with all accessories and documentation.

4. Ship Your Return

Send to our Sheffield address (provided with your RMA) using a trackable service. For international returns:

  • You are responsible for shipping costs
  • Customs fees are non-refundable
  • Refunds issued in GBP

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • We’ll notify you of approval/rejection via email
  • Approved refunds processed to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refunds appear in your account within 5-10 business days (depending on your financial institution)

Exchange Process

To exchange items (e.g., different size Bathroom Drawers or color Black Bathroom Mirrors):

  • Follow the same process as returns
  • Clearly state the replacement item in your email
  • Price differences will be adjusted (you’ll pay more or receive refund for less)
  • Standard shipping fees apply unless exchange is due to our error

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Provide photos of the damage/defect and packaging
  • We’ll arrange replacement or refund at no cost to you

Need Assistance?

Our customer service team is here to help you create your perfect bathroom space. Contact us at [email protected] for any questions about our policies or your specific order.

Duravit Bathroom Shop
50 Edward St, Sheffield, GB S3D 1HZ